Return Policy

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a 30-day return policy from the date of delivery.

What Can Be Returned?

• Items must be in their original condition with tags attached
• Products must be unworn, unwashed, and undamaged
• Original packaging should be intact
• Proof of purchase (receipt or order confirmation) is required

Items That Cannot Be Returned

• Final sale items (marked as such at time of purchase)
• Personalized or custom-made products
• Opened hygiene products or undergarments
• Gift cards

Refund Timeline

Once we receive your return, please allow 5-10 business days for inspection and processing. Your refund will be issued to the original payment method used for the purchase.

Note: Original shipping costs are non-refundable unless the return is due to our error (wrong item, defective product, etc.).

Do you offer free returns?

Yes! We offer free returns for orders within the United States when you use our prepaid return label.

How It Works

1. Log into your account and go to Order History
2. Select the order you'd like to return
3. Choose "Request Return" and select items
4. Print your prepaid return shipping label
5. Drop off at any authorized shipping location

International Returns

For international orders, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method and purchasing shipping insurance for returns over $100.

How to Mail Back an Online Return

Returning your online order is easy! Follow these simple steps:

Step 1: Initiate Your Return

1. Visit our website and log into your account
2. Navigate to "Order History" in your account dashboard
3. Find the order you wish to return and click "Return Items"
4. Select the item(s) you're returning and choose a reason
5. Click "Submit Return Request"

Step 2: Package Your Items

Important packing tips:

• Use the original packaging if possible
• Include all tags, manuals, and accessories
• Securely seal the package
• Attach the return label to the outside

Questions? Contact our customer service team at returns@example.com or call 1-800-XXX-XXXX.

Exchanges

Need a different size, color, or style? We're happy to help with exchanges!

Exchange Policy

We offer free exchanges within 30 days of delivery for:

• Different sizes of the same item
• Different colors of the same item
• Equal or greater value items (pay the difference)

How to Request an Exchange

1. Log into your account and go to Order History
2. Select "Exchange Items" from your order
3. Choose what you're exchanging and what you'd like instead
4. Print your prepaid exchange label
5. Ship your original item using the provided label

Exchange Limitations

• Items must be in original condition with tags attached
• Final sale items cannot be exchanged
• One exchange per item (additional exchanges require a new return)
• Exchanges subject to availability

Buy Online, Return In-Store

Skip the shipping! Return your online purchases at any of our retail locations for instant processing.

What You Need

• Original packing slip or order confirmation email
• Items in original condition with tags attached
• Valid photo ID
• Payment method used for purchase (for refund processing)

How It Works

1. Visit any store location - Find a store near you
2. Bring your items and receipt to the customer service desk
3. Show your ID and order confirmation
4. Receive immediate credit - get a store gift card on the spot or wait 3-5 business days for original payment method refund

Benefits of In-Store Returns

• ✓ Instant confirmation and receipt
• ✓ No packing or shipping required
• ✓ Immediate store credit option
• ✓ Try exchanges on the spot
• ✓ Personal assistance from our team

Buy In-Store & Return Online

Purchased from one of our stores? You can still return items by mail for your convenience!

Return Process

1. Contact Customer Service - Email: returns@example.com or Phone: 1-800-XXX-XXXX
2. Provide Your Receipt - You'll need your in-store receipt or transaction number
3. Receive Your Return Label - We'll email you a prepaid return shipping label within 24 hours
4. Ship Your Return - Package your items securely with the original receipt and attach the label

What You Need

• Original in-store receipt (physical or digital)
• Items in original condition with all tags attached
• Original packaging when possible
• Payment card used for purchase (for refund processing)

Refund Information

Credit/Debit Card Purchases: Refunded to original card within 5-10 business days after we receive your return

Cash Purchases: Refunded via check or store credit (your choice)

Questions?

Our customer service team is here to help! Email: returns@example.com | Phone: 1-800-XXX-XXXX